Quality Control Procedures
Inventory System:
Modern Enterprise Solutions has implemented a company wide communications system that streamlines and organizes our inventory, warehouse, sales department, accounting department, and procurement team. This way we can make sure that our promise of fast, personal service is provided from start to finish of every transaction. The system caters to our target audience of ISP’s, Telco’s, RBOCS, Government Agencies, and Enterprise Companies.
This program contains Bellcore, which allows us to cross-reference part numbers, scan items that are being received, and ensure that all equipment is what the customer ordered. Our system is annually updated with hundreds of manufactures and thousands of manufacturer part numbers in order to keep track of all equipment moving through our warehouse on a daily basis. Our inventory system gives updates to our procurement team on items that are needed to replenish our inventory. It also automatically updates our accounting software to pay invoices, or place purchase orders for back ordered equipment.
This systems allows our Account Managers to search real time inventory, add customer quotes, validate sales orders, and bring full attention to our warehouse on what needs to be shipped, and when it needs to be at our customer’s facility. Our inventory system gives us the ability to track our entire inventory through manufacturer serial numbers, and store all information on a secondary back-up system, which is weekly stored in a fireproof safe.
In the event that equipment fails within the given warranty period, you can feel at ease that we will have all of your order information available, including date, sales price, serial numbers, and current product availability.
This system also allows us to use TCIF labeling which is certified with the Telcordia Standards that govern packaging and shipment marking. We also label all of our equipment with warranty stickers that have our company name and the date the equipment was shipped if desired. Regardless, OEM manufacture serial numbers are recorded into our system for even more clarification.
One of the biggest benefits with using this system is for our consignment customers. Our inventory system allows us to keep track of equipment by part numbers and serial number. As a consignment customer, you will be given an up to date, real time analysis on your consignment inventories, which can also be viewed when logged into our website. The systems also allows to locate any equipment that a consignment customer would inquire on for any given reason.
Warehouse:
Modern Enterprise Solutions handles all of our customers’ equipment orders in a professional and safe environment to eliminate any failure of equipment due to shipping and handling. Therefore, all equipment is packaged and tested using Anti-static wrist bands, on ESD Anti-static work tables, while standing on Anti-static mats. All equipment is packaged in anti-static bags, and wrapped with ant-static bubble wrap.
Our state of the art warehouse is organized with labeled shelves that give our employees the ability to locate items throughout our warehouse, using our Seismic Inventory system. The bays are labeled with an advanced alphabetical system that gives our warehouse team an efficient way to locate and ship equipment that is available.
Testing:
Modern Enterprise Solutions, Inc., takes incredible strides to ensure our number one priority, customer satisfaction. This effort not only extends to prompt communication and support for our customers, but also in the equipment and products that we sell. Therefore, to ensure that satisfaction, we include a minimum 1 Year Warranty along with an Advanced 48 Hour Replacement Policy with every piece of equipment we sell. Additionally, all equipment is guaranteed to be in excellent working order and like new condition. To ensure this, every piece of equipment that we recommend and sell to our customers has been thoroughly tested and retested to confirm that once it is in the customers’ hands it will work as expected and our customers will be pleased with our services.
This testing goes beyond simple 'power-on' and boot check testing. The testing covers the complete functionality of the equipment. The technical team at Modern Enterprise Solutions ensures the quality of the equipment that we sell. They have a combined history of nearly 40 years experience dealing with Network and Telecommunications Equipment.
Our team of highly-skilled personnel, work closely with Inventory Management to ensure that each piece of equipment we obtain for our customers is thoroughly tested to the fullest extent possible. To do this, it often requires duplicating production networks and implementing the equipment in a 'live test lab' to verify its functional performance.
The MES Testing Team utilizes industry-accepted testing procedures and equipment to test every possible facet of equipment. Based on the actual testing, most equipment includes running simulated live production data, voice, and signaling through the platforms to ensure operational success once installed in the customer network. Our testing team has designed a fully functional, diverse, and completely interchangeable lab environment that allows the complete diagnostic testing of nearly every form of network and telecommunication equipment. In addition to passing traffic over the equipment to validate performance capabilities and interface functionality, our testing team also runs a complete gauntlet of power, signaling, and electrical testing. They complete this testing using equipment such as Sunset™, SAGE™, Harris™, Cisco™, and HP™, to name just a few.
The Testing Team of Modern Enterprise Solutions, Inc. has spent countless hours testing and retesting equipment for customers to ensure that they receive the very best possible product. Their expertise includes a multitude of platforms and manufacturers, extending beyond that of even the Modern Enterprise inventory.
When you make your next purchase from MES, you can be certain that our highly skilled and professional technical testing staff has thoroughly tested your equipment to ensure functionality and performance.